Embrace Your Story FAQs & Service Terms.

Embrace Your Story

Questions, answered beautifully.

Everything you need to know about turning your memories, milestones and meaningful moments into a song created just for you.

The details

Frequently Asked Questions

Tap any question to reveal the answer.

What is Embrace Your Story?

Embrace Your Story is a personalised songwriting experience. You share the memories, people, places and feelings that matter through our guided Story Journal, and we transform them into an original, fully produced song that captures the heart of your story.

How does the process work?
  1. Choose and purchase your package.
  2. Open your Shopify order-confirmation email and select the Story Journal link.
  3. Enter your order number and complete the guided journal.
  4. We create your song from the story, preferences and details you provide.
  5. Your finished digital files are delivered by email.

Your creation timeframe begins once we have received a complete Story Journal and all information needed to begin.

What kinds of stories can become songs?

Almost any meaningful story. Our five guided paths are Love, Power, Soul, Legacy and Pet. They cover celebrations, relationships, weddings, anniversaries, personal growth, survival, remembrance, family history and beloved animal companions.

Will you use my exact words?

Not necessarily. We take the memories, emotions and details you share and shape them into lyrics that flow naturally as a song. A distinctive phrase may be included where it works beautifully, but the purpose of the journal is to capture the heart of your story—not to copy every answer word for word.

How long will my song be?

Most finished songs are approximately 2–4 minutes long. The exact length is guided by the story and the natural shape of the music.

Can I choose the genre, mood and vocal style?

Yes. Your Story Journal asks about preferred musical styles, mood and vocal presentation. We use those preferences as creative direction while making the final choices needed to create a cohesive song.

Is the music produced with AI?

Yes. Your song is produced with AI using the story, preferences and creative direction you provide. AI helps shape the music, vocals and production, while your Story Journal guides the personal details, mood and meaning of the finished piece.

How long does creation take?

Standard creation for The Song and The Story is approximately 7–10 business days after we receive your completed Story Journal. The Forever Keepsake includes priority creation, normally 3–5 business days. Delays may occur if we need missing information, clarification or approval from you.

What changes are included?

Included revisions cover minor changes to lyrics, pronunciation or an important detail we misunderstood. A revision does not include creating a completely new song, replacing the story, changing the chosen genre or requesting an entirely different creative direction after production.

The Song includes correction of a misunderstood factual detail. The Story includes one round of minor revisions. The Forever Keepsake includes two rounds of minor revisions.

How will I receive my song?

Your files are delivered digitally to the email address used for your order. Every package includes a high-quality MP3 and a digital lyric sheet. Additional artwork, versions, video or streaming delivery depends on the package and options selected.

How does the streaming release work?

A streaming release is available as a $49 add-on to The Song and The Story, and is included with The Forever Keepsake. Following approval of the final song, title and cover artwork, we submit the release under the artist name Embrace Your Story through our distributor to eligible services such as Spotify, Apple Music, Amazon Music and YouTube Music.

Store acceptance, processing time, availability and placement are controlled by the distributor and individual platforms, so a specific release date or permanent availability cannot be guaranteed. Streaming royalties remain with Embrace Bohemia unless a separate written agreement says otherwise.

Can I upload photographs with my Story Journal?

Yes. You may optionally upload up to five JPG, PNG or WebP images, with a maximum file size of 10 MB each. Photos can help us understand the people, places and feeling behind your story, and may guide artwork where your package includes it. Please only upload images you own or have permission to share.

Can I buy a song as a gift?

Absolutely. You can complete the Story Journal yourself or share its link with the person who knows the story best. Keep your Shopify order number handy, as it connects the completed journal to the correct purchase.

Can I use the song commercially?

The standard packages are for personal, non-commercial use. They do not include use in paid advertising, commercial campaigns, resale or sublicensing. If you need business or commercial rights, contact us before ordering so we can discuss a separate written licence.

How is sensitive information handled?

Story Journal answers and uploaded images are used to fulfil and support your personalised order. Submissions are kept in a private management area and are not included in ordinary notification emails. Please avoid sharing information that is not needed for the song, and tell us if any subject or phrase must not be included.

Choose your experience

Package Guide

Each experience begins with your story and ends with a song made especially for you.

The Song

$49

  • One personalised, fully produced song
  • Custom-written lyrics
  • High-quality MP3
  • Digital lyric sheet
  • Correction if an important detail is misunderstood
  • Optional $49 streaming release

The Story

$79

  • Everything in The Song
  • Custom cover artwork
  • Premium printable lyric keepsake
  • Two musical or vocal versions based on your preferences
  • One round of minor revisions
  • Optional $49 streaming release

Clear expectations

Service Terms

By purchasing an Embrace Your Story package, you agree to the following terms.

1. Personalised creative service

Your purchase is a custom creative service produced from the information supplied in your Story Journal. Your preferences guide the work, while Embrace Your Story retains reasonable creative discretion over lyrical phrasing, structure, arrangement, instrumentation and production choices.

2. Information and permissions

You are responsible for providing accurate names, pronunciations, dates and story details, responding to requests for clarification, and confirming that you have permission to share submitted information and images. You must not submit unlawful, abusive, exploitative or infringing content, or private material you are not authorised to share.

3. Creation timeframes

Estimated timeframes begin only after a complete Story Journal and any required information have been received. Standard creation is approximately 7–10 business days; priority creation is approximately 3–5 business days. These are good-faith estimates rather than guaranteed delivery dates. Customer delays, requested changes and third-party platform processing can extend completion.

4. Revisions and corrections

A revision round means one consolidated request containing minor lyric, pronunciation or detail changes. It does not include a new story, full rewrite, new genre, new vocal direction or complete re-production. Requests outside the purchased allowance may require an additional fee, which will be agreed before extra work begins.

5. Approval and delivery

Digital files are delivered to the email address connected to the order. Please review files and report any included correction or revision request promptly. Where streaming is selected, submission begins after approval of the song, title, metadata and artwork.

6. Cancellations and refunds

Because every song is personalised, change-of-mind cancellations or refunds are not normally available once creative work has begun. If you need to cancel, contact us as quickly as possible; a cancellation before work begins may be considered. Nothing in these terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law, including consumer guarantees that cannot legally be excluded.

7. Personal-use licence

Unless separately agreed in writing, finished deliverables are supplied for the purchaser's personal, non-commercial use. Commercial advertising, resale, sublicensing or other commercial exploitation is not included. Contact us before ordering if you require commercial usage rights.

8. Streaming distribution

Streaming distribution is a submission service, not a guarantee of acceptance, release timing, search placement, uninterrupted availability or inclusion on every platform. Releases are submitted under Embrace Your Story and remain subject to distributor and store policies. Unless separately agreed in writing, any streaming royalties are retained by Embrace Bohemia.

9. Privacy and uploaded material

Information and files supplied through the Story Journal are used to create, deliver and support your order. Access is limited to those involved in fulfilment. Material may be retained for a reasonable period for service, record-keeping and support purposes. We will not knowingly publish your private story or photographs as marketing content without permission.

10. Our right to decline content

We may decline or stop work on content that is unlawful, threatening, hateful, exploitative, deceptive, infringing or otherwise unsafe. Where reasonably possible, we will contact you to discuss an acceptable alternative or the appropriate next step.

11. Australian Consumer Law

Our services come with consumer guarantees that may apply under the Australian Consumer Law. These terms do not remove those rights. If you believe the service has not met an applicable consumer guarantee, contact us so we can assess the issue and provide an appropriate remedy where required.

Last updated: 12 September 2026.

Still wondering about something?

We’re happy to help you choose the right package or answer a question before your story begins.

Email support@embracebohemia.com.au